01 The address and what reaches us
One address serves everything: [email protected]. Letters about stubborn brews, challenges to published guidance, rights requests and occasional kind remarks land together, which keeps replies human and occasionally charmingly mixed up in interesting ways.
Mark subjects clearly whenever speed matters: brewing question, correction, advertising, permissions. Replies leave in arrival order across working weekdays, complicated questions travel toward whichever desk member argues least about fermentation that particular morning, and complicated disagreements occasionally mature into published corrections credited generously thereafter.
Everything readers send stays between sender and desk unless a reply seems worth sharing anonymously inside a future piece; privacy never becomes a bargaining chip around here.